Resolve Dispute at Financial Mediation Bureau

The Financial Mediation Bureau (FMB) is an independent body set up by Bank Negara Malaysia to help to settle disputes between individual and their financial services providers who are its members.

Currently FMB members are Commercial Banks, Investment Banks, Islamic Banks, Insurance Companies, Takaful Operators, Development Financial Institutions, Payment System Operators and Payment Instrument Issuers.

The FMB will provides free, fast, convenient and efficient avenue to refer individual disputes for resolution as an alternative to the courts.

You can make a complain or disputes relating to the following :

• Banking/Financial related
• Personal Loans or Personal Financing-i
• Housing Loans or House Financing-i
• Automated Teller Machine (ATM)
• Cash deposit machine
• Credit/Charge Card or Credit/Charge Card-i
• Hire Purchase or Hire Purchase-i
• Savings Account or Savings Account-i
• Current Account or Current Account-i
• Fixed Deposit or
• General/Special/Specific investment account-i
• Remittances
• Electronic Banking
• Internet Banking
• Insurance/Takaful related

In addition, with respect to insurance and takaful related disputes, FMB can help with all disputes between policyholders/certificate holders/claimants and their own or third party insurers/takaful operators.

The FMB will not consider complaints, disputes or claims relating to general pricing, product policies or services of the members, credit decisions (approval, rejection and rescheduling of loans), fraud cases (other than for fraud cases involving payment instruments, credit cards, charge cards, ATM cards and cheques for which the limit is not more than RM25,000), cases whic are time barred or more than 6 years and cases that have been or are referrefed to the court and/or for arbitration.

For further detail on the FMB members, how to resolve dispute and contact informations, kindly proceed to FMB website. Alternatively, FMB can be contacted at the following address :

The Financial Mediation Bureau
Level 25
Dataran Kewangan Darul Takaful
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.

Telephone : 03-22722811
Fax : 03-22745752

You may also contact us via email at [email protected]